Privacy policy

Last updated: June 16, 2026

LIFTED Studio ("we", "us", "our") operates the website lifted.studio and a fitness studio located in Sechelt, British Columbia. This Privacy Policy explains how we collect, use, and protect your personal information.

Information we collect

We collect information you provide directly to us — such as your name, email address, phone number, billing details, and emergency contact — when you create an account, purchase a membership or class, book a session, or contact us. When you use our website we may also collect technical information such as your device, browser, and usage data through cookies and similar technologies.

How we use your information

We use your information to provide and manage memberships, bookings, and classes; process payments; communicate with you about your account, schedule, and services; maintain the safety and security of our studio; and meet our legal obligations.

Service providers

We share information with trusted third-party providers who help us operate the business, including the LIFTED app (app.lifted.studio) for scheduling, memberships, and bookings, with sign-in provided by Clerk and payments processed by Stripe; our retail e-commerce platform (Shopify); and our access-control system (Kisi). These providers process information on our behalf and are bound by their own privacy and security commitments. We do not sell your personal information.

Your choices and rights

You may access, correct, or request deletion of your personal information, and opt out of marketing communications at any time, by contacting us. We retain information for as long as needed to provide our services and meet legal requirements.

Contact

For any privacy questions or requests, contact LIFTED Studio at the email or phone number listed on our website. This policy is governed by the laws of British Columbia, Canada.

Text messaging (SMS)

Lifted Studio Ltd. sends account and service text messages to members who have opted in — account setup links, class booking, waitlist and cancellation alerts, billing notices, and replies to support questions. Message frequency varies with your own activity. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services — for example our messaging provider, Twilio — is permitted solely to deliver the messages described above. Text messaging originator opt-in data and consent are never shared with any third party for any other purpose, and we do not sell phone numbers.

Consent to receive text messages is not a condition of purchase or of membership. You can opt in at app.lifted.studio/sms-optin, in the LIFTED app under Profile › Notifications, or by asking staff at the front desk; you can withdraw consent at any time by replying STOP or turning the setting off in the app. We retain a record of each opt-in — the number, the time and the wording agreed to — as evidence of consent.